Frequently Asked Questions

For Bidders

Does it cost money to bid? No, you will only be charged when you win a bid.

Can I pay in cash? Yes. The day before an off-site checkout day, you can come to our office and pay cash before noon. On on-site checkout days, you will have until around 2 pm before we charge all cards for unpaid invoices.

Can I view the items in person? Yes, you can! We offer previews for almost all our auctions. You will find the details on each catalog in the terms and conditions or by clicking the preview button at the top of the catalog.

When do I need to pick up my items? Each auction has a designated pickup window listed in the auction details. Items must be picked up during the scheduled times unless prior arrangements have been made.

Do you offer shipping? Yes, we offer shipping on many items. Shipping costs are based on weight and box size after items are packed, so we are unable to provide estimates beforehand. Firearms must be shipped to an FFL of your choosing — you will be required to provide us with their information. Oversized or fragile items will be shipped through third-party delivery services (UPS), and they will contact you directly for payment.

How do the auctions work? Our auctions are timed online events. Each auction has a designated closing time, and items close one by one. If a bid is placed within the last 60 seconds, the timer resets for another 60 seconds to allow continued bidding. This means there is no “sniping” — everyone gets a fair chance to bid.

What happens if I don’t pick up my items? Items not picked up during the scheduled pickup times may be considered abandoned. Your credit card may still be charged and the items may be resold, donated, or disposed of.

Can someone else pick up my items for me? Yes. If someone else is picking up your items, please have them bring a copy of your paid invoice and give them the time you have chosen for pick up.

Are items tested or guaranteed? Most items are sold as-is, where-is. While we do our best to describe items accurately, bidders are encouraged to attend preview days or ask questions before bidding.

Can I cancel a bid? Bids are binding. Once a bid is placed, it generally cannot be removed. Please make sure you are committed before placing a bid.

What payment methods do you accept? We typically accept major credit cards and cash (when applicable). Specific payment details are listed in each auction's terms and conditions.

What if I win multiple auctions? Invoices are processed per auction. Please follow the pickup and payment instructions listed for each auction.

For Consignors / Sellers

What types of items do you accept? We accept antiques, collectibles, furniture, jewelry, artwork, vehicles, firearms, business liquidation items, and much more. All items must be in sellable condition, or clearly listed as otherwise.

Commission rates? Commission rates vary per estate. We will evaluate the property and provide you with a proposal based on the amount of work, quality of items, and number of items. Our consignment auction rates are listed here. If you have a specialty collection, please reach out to us directly. Firearm commission rates depend on the quantity of firearms being sold.

Do I need to drop items off? Yes. We are not a moving company, but we can refer trusted movers to you. You will be responsible for paying them directly. For estate sales, if you have enough items, we will conduct the sale at your home. We do not move items ourselves — this is contracted out so our team can focus on what we do best.

What happens to unsold items? Unsold items must be picked up by the consignor within the agreed time frame. In some cases, they may be donated to charity if arranged in advance.

General Questions

Do you offer appraisals? No, we do not offer formal appraisals. The true value of an item is determined by the market through the bidding process.